Q. I received an "Out of Memory" error during installation. What do I do now?

1. Halt the installation process. Restart Windows. Close any application that you currently have running. If you are not sure which programs are running, check the status bar. To close an application, place the pointer on the status bar and right click the mouse. Select Close from the pop-up window.
2. Re-install Photo Org.

If the problem persists, upgrade the memory on your PC.

Q. I have installed Photo Org, but it won't start. What do I do now?

A. Re-install Photo Org. However, before installing, verify that your PC meets the minimum system requirements recommended to install and run Photo Org. After re-installing, make sure you have closed all other applications before launching Photo Org.

Q. How do I get images from my digital camera?

A. Photo Org directly accepts photos from the Canon Power Shot 600 and Casio QV series digital cameras and input from any TWAIN-compliant digital camera.

If you are importing photos using a TWAIN-compliant digital camera, you must first connect the cable from your camera to your computer. Refer to your camera's user guide. Second, select the Get Photos from Camera button. In the Option dialog box, select the model of digital camera you are using. If your camera is not listed, re-install the software that shipped with the camera. Select OK.

The camera's TWAIN interface now controls the process. Follow the instructions provided by the camera's TWAIN interface.

In the Create New Roll of Film dialog box, do one of the following:

• Enter a name to create a new Roll of Film.

  or

• Select an existing Roll of Film from the list.

The new Roll of Film will appear in the Film Navigator. The photos will appear in the Film View area.

If you are using a Canon Power Shot 600 or Casio QV series digital camera, Photo Org accesses images directly from the camera. Select the Get Photos from Camera button. In the Options dialog box, select Direct Support. From the Source drop-down list, select the model of digital camera you are using. Select OK.

Q. I placed an image in my Album, but it is too big. How do I edit it?

A. To edit a photo, you must first select it. Then select the Photo Editor button on the tool bar or drag the photo to the Photo Editor button. Double-clicking on the photo will activate the Photo Editor, also. The photo appears in the Photo Editor window. Use the tools on the tool bar to edit, erase, magnify, draw, change colors, save and exit. Selecting F1 activates help and displays an explanation of the tool functions.

If the image is too large to view within the Photo Editor window, you will need to resize it before editing. Follow these steps: Select the photo. Then, select one of the black "handles" and drag the photo horizontally, vertically, or diagonally until it is the size you want. Photo Org maintains the aspect ratio of a photo when you resize using this method.

You can also resize a photo by specifying a specific size. Right click on the photo to select it and choose Resize Photo from the menu. In the Resize Photo dialog box, enter the specific settings you desire.

Q. I changed my photo, but I don't like it. Can I change it back to the way it was?

A. If you have edited a photo and don't want to keep the changes, select the Undo button. Your last action is reversed. Remember, you must select Undo before you perform another action.

You can also delete the image from the Album and reinsert it from the Roll of Film. Select the source Roll of Film and drag the photo from the Film View Area to the Album View Area. The Roll of Film contains the original, unedited image.

Q. Why do I get an error message when I try to scan my images?

A. Verify that you have properly set preferences before scanning. On the Options tool bar, select the Options button. Go to the Scanner tab. Identify your scanner. From the Source drop-down list, select the driver for your scanner.

If you want to fetch more than one file at a time, select the Enable Multiple Photo Acquire checkbox. Remember, if you select this option, you must manually exit the TWAIN software after you retrieve all photos.

Q. Why doesn't "Publish to the Photo Org Public Web Server" work?

A. This feature of Photo Org and Photo Org Photo Albums is no longer supported.  For sharing photos, try PhotoIsland.com.

Q. What Email applications can I use with Photo Org?

A. Photo Org supports the following Email packages:

• Netscape v3.x/v4.x Email
• Eudora
• Microsoft Exchange/Outlook Express

Q. How do I send an Album to my friend who doesn't have Photo Org?

A. You can save the Album and send the file as an attachment when you Email. Select the Album you want to send. Select Export. In the Export Entire Album dialog box, select Slide Show File from the Save as Type drop-down list. In the Name File field, verify the file extension is .exe. Choose Save. Go to your Email application and attach the file to your Email message.

Q. I'm trying to send an Email, but Photo Org is asking me to identify my default Email package. What does this mean?

A. You have not yet identified the Email application you are using. On the Options tool bar, select the Options button. Go to the Email tab. Select the Email package you are currently using and select OK.

Q. Photo Org is asking for the FTP address. What do I do now?

A. If you are publishing your Web page to your own Web server, you need to enter the FTP (file transfer protocol) address, the destination directory, your user name and password. The FTP address is the location of the Web server. If you do not know the address of the server you are using, contact your Internet Service Provider to obtain this information, or select Publish to the Photo Org Public Web Server.

If you are publishing your Web page to the Photo Org server, you will be prompted to register and agree to the on-line usage license the first time you use this site. The Photo Org Public Web server can notify your friends that your Album has been posted.

Q. My thumbnail images appear black. How do I correct this?

A. You will need to change your screen resolution setting to 15-bit color. If the images still appear black, try another resolution setting (e.g. 24-bit or 256 colors). Refer to Windows on-line help to change screen resolution.

If the problem persists, the system resources may be low. Restart Windows. Close any applications that you currently have running. Start Photo Org.